IT Manager (Ashton Gate)

Overview

• Location: Ashton Gate Stadium, Bristol
• Job Type: Full Time
• Reporting into: Ashton Gate CTO
• Number of Direct Reports: Two
• Salary: Up to £60,000
• Requirements: This role includes evening and weekend match day and event cover

About PTI

PTI is a strategy and technology consultancy that helps sport and live entertainment businesses grow profitability.

Our approach combines the revolutionary vision of our Digital Transformation Pyramid with an evolutionary approach. Many of our team have worked client-side and understand the realities of the day-to-day pressures so, we recognise that whilst the endgame is genuinely transformational, we need to move at their pace.

Our clients have all started their journey with us on different parts of the pyramid, but placing short term needs into the context of a broader long-term roadmap enables discussions about “cost” to become discussions about “investment”. Whereas many rush into the “what?” PTI always start with “Why?”

Current PTI Clients include: Arsenal, Everton, London Stadium, Coventry Building Society Arena, Bristol Sport & Ashton Gate Stadium, Premiership Rugby, Six Nations, Oak View Group, Ascot and many more.

We have an agile, fast growing digital-age business, with an ever-expanding client base. Our client work fits the same bill; we are building digital-first 365/24 commercial models built on wide-reaching engagement strategies, a smart digital and data ecosystem and a creative approach to commercialising their audiences all year-round.

About the role

PTI are looking for an ambitious hands-on IT Manager to work as part of our delivery team at Ashton Gate Stadium and Bristol Sport. If you love owning the technology performance that can drive business success, and enjoy the thrill of working in a sports environment, we want you on our team!

Responsibilities

• Develop and execute the solutions to improve the technology performance of Ashton Gate Stadium and Bristol Sport
• Responsible for overall management of the IT estate for Ashton Gate Stadium and Bristol Sport, ensuring successful delivery of all events from the IT standpoint and un-interrupted business as usual on non-event days
• Manage the IT resources effectively to deliver KPIs set by PTI, Ashton Gate Stadium and Bristol Sport
• Help manage the requirements assessments and contribute as appropriate for RFPs for new technologies, solutions, providers and partners
• Manage the internal IT team, including rota, match and event cover, monthly reviews, personal development and day to day responsibilities. This may include staff deployed to Ashton Gate Stadium and Bristol Sport by PTI and other third-party vendors as applicable
• Oversee the IT Service Desk operations for the client, and ensure timely resolution of issues, aligned to SLAs
• Manage and control changes to IT systems and infrastructure to minimise disruption
• Responsible for maintaining an accurate inventory of IT assets, warranties and contracts, and ensure they are properly maintained
• Provide and manage support for network and server infrastructure including Fortinet, Aruba, Windows, Linux, and Azure
• Provide hands-on technical support for venue-specific technology and systems
• Ensure that there is a robust patch management process in place for all IT systems
• Manage the data backup solutions, ensuring that data is effectively backed up and can be restored, and is aligned to business and statutory data retention requirements and data lifecycles
• Manage IT incidents to minimise downtime and disruption
• Ability to effectively manage relationships with internal and external stakeholders to ensure successful delivery of services, projects and initiatives
• Enhancing the PTI brand, image reputation and profile

Line Manager Responsibilities

Every role within PTI is essential to fulfilling our goals and to provide the highest level of quality delivery to clients who trust and respect us. We achieve this through dedicated hard work and commitment from every employee.

As a line manager you will have a responsibility to the business and your team to support them throughout their PTI journey and to offer development opportunities for all.  Some of your main HR related responsibilities include:

• Identifying training needs
• Performance reviews and personal development plans
• Recruitment
• Relaying corporate news
• Supporting well-being

The Candidate

• A native technology mindset with the ability to work across multiple technology stacks
• Strategic mindset, able to understand the PTI growth strategy
• Proactive planner, prepared to take responsibility, confident in managing upwards and prepared to challenge
• Passionate about the role that technology transformation can play in the sports and entertainment world
• Interested in the sports business industry, able to understand the context of the world in which PTI operates
• Excited by the size of the opportunity to grow internally and embrace the fail fast, learn fast innovation culture of the business
• A self-starter with the ability to work individually where required
• Excellent communication skills to collaborate with the various teams via remote working
• Ability to build relationships internally and with external stakeholders
• Experience of managing a small team, including leading projects and task or project-specific working groups
• Strong communication skills including written and verbal
• Demonstrable ability to write high value documents with minimal supervision
• High attention to detail and capacity to give and receive constructive feedback

Skills, Qualifications and Experience

• 5+ years’ experience in the Sports and Entertainment verticals, or a related field, is highly desirable
• Experience of having worked in an environment where there was a critical dependency on technology platforms outside of the standard Monday-Friday, 9-5, is highly desirable
• Proven analytical and strategic, problem solving and critical thinking skills, able to work in a fast-paced environment
• The ability to analyse technology performance trends and patterns to keep driving clients towards their success targets / KPIs
• The ability to produce clear graphical representations and data visualisations to report against such KPIs for technology
• Ability to translate business requirements into non-technical, layman’s terms
• Ability to quickly adapt to and learn new concepts and systems
• Innovative and creative thinker able to approach complicated situations in a simple manner
• Confident communication and presentation skills when speaking with all levels of a business
• Excellent communication skills both written and verbal
• Ability to build and maintain productive working relationships internally and externally
• Proficiency in networking. Experience with Fortinet and Aruba is desirable
• Experience with server infrastructure, including Windows, Azure and AWS
• Proficiency in Microsoft 365 for Business
• Experience with both Windows and MacOS
• Knowledge of backup software, desirable if you have experience with Veeam
• Experience with Anti-Virus software, desirable if you have experience with Windows Defender and/or Webroot
• Experience with Mobile Device Management, desirable if you have experience with Endpoint Manager
• Knowledge of EPOS systems, desirable if you have experience with Triple Jump Technologies
• Experience with Stadium Access Control, desirable if you have experience with Fortress
• Knowledge of IPTV solutions
• Experience with SQL Server (Desirable)
• Experience with MS Dynamics (Desirable)
• Full clean driving licence

Benefits

• 25 days holiday
• Private Healthcare
• Company Bonus Scheme
• 6% Employer Pension Contribution
• Social Events